Terms of service

About these terms

These terms govern use of luminetis.com and enquiries made through it. A website page, package description or estimate is information, not a binding offer. Client work starts under an accepted written proposal, order or statement of work, which takes priority if it conflicts with these website terms.

Using the website

• Use the site lawfully and do not interfere with its operation, security or other visitors.
• Do not submit unlawful, harmful or confidential third-party material unless you are authorised to share it.
• Do not copy, scrape or reuse the site in a way that infringes intellectual property or disrupts the service.

Scopes, prices and changes

The written scope identifies deliverables, assumptions, schedule, fees, taxes and payment dates. A fixed price covers the agreed scope. Material changes are described and approved in writing before extra work begins. Published prices may change for future enquiries, but they do not change an accepted fixed-price scope.

Your responsibilities

You provide accurate information, lawful content, timely decisions and access to the accounts or systems needed for the work. You confirm that you have permission to use materials you supply. Delays in these inputs may move the delivery date.

Ownership and third-party services

After full payment, you receive the project deliverables and ownership described in the written scope. Your domain, repository and client accounts remain in your name. Pre-existing tools, open-source software, fonts, stock assets and third-party platforms remain subject to their own licences and terms.

Launch, support and defects

You review deliverables and report issues with enough detail for us to reproduce them. Defects in agreed work are fixed without charge for 90 days after launch. On an active Care plan, that defect window remains open while the plan applies. New features, changed requirements and third-party failures are separate work unless the written scope says otherwise.

Monthly plans and cancellation

Monthly services continue until cancelled with the notice stated in the accepted proposal. Charges already due remain payable. On exit, your code, domain, data and accounts stay yours, and we provide the agreed handover without an exit fee. Provider charges outside our control may continue until you cancel them with that provider.

Confidentiality and data

Each side protects non-public business and technical information received for the work and uses it only for the agreed purpose. Personal data is handled under the privacy notice and, where required, a separate data-processing agreement.

Availability and responsibility

We use reasonable skill and care, but the public website is provided without a promise that it will always be uninterrupted or error-free. To the extent permitted by law, neither side is responsible for indirect or consequential loss. Nothing excludes responsibility that cannot legally be excluded, including mandatory consumer rights.

Law and disputes

The written client agreement states the governing law and dispute route. If it does not, Luxembourg law applies, subject to any mandatory rights and courts available to a consumer in their country. We ask that you contact info@luminetis.com first so we can try to resolve a concern directly.

Changes to these terms

We may update these website terms for future use of the site. The date above shows the latest version. A change to these website terms does not rewrite an already accepted proposal or statement of work.